Table of Contents
- 1. Introduction and Scope
- 2. Data Controller Information
- 3. Information We Collect
- 4. How We Use Your Information
- 5. Legal Basis for Processing
- 6. Sharing and Disclosure
- 7. Cookies and Tracking
- 8. Data Retention
- 9. Data Security
- 10. Your Rights Under the DPA
- 11. Children's Privacy
- 12. Changes to This Policy
1. Introduction and Scope
This Privacy Policy applies to all personal information collected, processed, stored, and used by eeej (the "Platform," "we," "us," or "our") in connection with the operation of the eeej online casino and gaming platform accessible at https://eeej.cam, as well as any related mobile applications, customer support channels, and marketing communications.
This Policy applies to all individuals who interact with the eeej platform, including registered account holders, prospective players who browse the website without creating an account, and individuals who contact eeej through our customer support channels.
By creating an eeej account, using our platform, or interacting with us in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.
This Privacy Policy should be read in conjunction with the eeej Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the eeej platform.
Philippine Data Privacy Act Compliance
eeej is committed to full compliance with Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR). This Policy reflects our obligations as a personal information controller under Philippine law, including our duty to ensure that personal data collected from Filipino players is processed fairly, lawfully, and transparently.
2. Data Controller Information
For the purposes of the Philippine Data Privacy Act of 2012 and other applicable data protection legislation, eeej acts as the Personal Information Controller in respect of all personal data collected from players and users of the eeej platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer (DPO) using the following details:
- Platform Name: eeej
- Website: https://eeej.cam
- Data Protection Officer Email: [email protected]
- Customer Support: Available 24/7 via live chat on the eeej platform
Please note that all email addresses listed in this Policy are provided for written correspondence only. Do not share your account password, payment credentials, or other sensitive authentication data via email.
3. Information We Collect
eeej collects personal information from you through various means, including directly from you during account registration and gameplay, automatically through your use of the platform, and from third-party service providers where necessary. The categories of personal information we collect are set out below.
3.1 Information You Provide Directly
- Identity Information: Full legal name, date of birth, gender, and government-issued identification details (such as Philippine Passport, Driver's License, UMID, or Philippine National ID number).
- Contact Information: Email address, mobile phone number, and residential address within the Philippines.
- Financial Information: Payment method details including GCash account number, Maya wallet details, bank account numbers (BPI, BDO, UnionBank, Metrobank), and cryptocurrency wallet addresses where applicable.
- Account Credentials: Username and encrypted password used to access your eeej account.
- KYC Documents: Copies of government-issued identification documents, selfie photographs with identification, and proof of address documents submitted during the verification process.
- Support Communications: Any personal information included in messages you send to our customer support team via live chat or email.
3.2 Information Collected Automatically
- Device Information: IP address, device type, operating system, browser type and version, and unique device identifiers.
- Usage Data: Pages visited, games played, bets placed, time spent on the platform, session duration, and click-through patterns.
- Transaction Data: Complete history of all deposits, withdrawals, bonuses claimed, bets placed, and game results associated with your account.
- Location Data: Approximate geographic location derived from your IP address, used to verify your location within the Philippines and comply with geographic restrictions.
- Cookie Data: Information stored via cookies and similar tracking technologies as further described in Section 7 of this Policy.
3.3 Information from Third Parties
We may receive personal information about you from the following third-party sources:
- Payment processors and digital wallet providers (GCash, Maya, BPI, BDO, and others) to verify payment transactions and prevent fraud.
- Identity verification and KYC service providers used to authenticate the identity documents you submit.
- Anti-fraud and anti-money laundering screening services that check your details against relevant databases and watchlists.
- Marketing and analytics platforms, where you have provided consent for your information to be shared with us through those platforms.
4. How We Use Your Information
eeej processes your personal information only for specified, legitimate purposes. The table below summarises the primary purposes for which we use your data and the corresponding legal basis for each processing activity.
| Purpose of Processing | Categories of Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, credentials | Contractual necessity |
| KYC identity verification | Identity, KYC documents | Legal obligation / Contractual necessity |
| Processing deposits and withdrawals | Financial, identity | Contractual necessity |
| Fraud prevention and AML compliance | Identity, financial, usage, device | Legal obligation / Legitimate interest |
| Providing customer support | Identity, contact, support communications | Contractual necessity |
| Responsible gaming monitoring | Usage, transaction, behavioural | Legal obligation / Legitimate interest |
| Sending promotional communications | Contact, preferences | Consent |
| Platform analytics and improvement | Usage, device, cookie data | Legitimate interest / Consent |
| Compliance with PAGCOR reporting | Identity, financial, transaction | Legal obligation |
eeej will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legitimate basis for the new processing activity.
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, eeej relies on the following legal bases to process your personal information:
5.1 Contractual Necessity
The majority of the personal data we process is necessary to perform the contract we have with you — specifically, to operate your eeej account, process your gaming transactions, verify your identity, and deliver the services you have requested. Without this processing, eeej would be unable to provide you with access to the platform or its services.
5.2 Legal Obligation
Certain processing activities are required of eeej by applicable Philippine law, including anti-money laundering (AML) regulations, counter-terrorism financing (CTF) obligations, PAGCOR compliance requirements, and obligations under the Data Privacy Act itself. We cannot opt out of these processing activities.
5.3 Legitimate Interest
Where neither contractual necessity nor legal obligation applies, eeej may process your data on the basis of our legitimate business interests, provided those interests are not overridden by your rights and interests as a data subject. Legitimate interest processing includes fraud prevention, platform security, network and information security, and improving our services.
5.4 Consent
For certain processing activities — including sending you direct marketing communications and using non-essential cookies — eeej relies on your freely given, specific, informed, and unambiguous consent. Where we rely on consent, you have the right to withdraw that consent at any time without detriment, as described in Section 10 of this Policy.
6. Sharing and Disclosure of Personal Information
eeej does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
6.1 Service Providers and Data Processors
We engage trusted third-party service providers who process personal data on our behalf under written data processing agreements that require them to maintain appropriate security measures and use your data only as instructed by eeej. These providers include:
- Payment processors and digital wallet operators (GCash, Maya, BPI, BDO, UnionBank, Metrobank, and others) necessary to facilitate deposits and withdrawals.
- KYC and identity verification service providers who authenticate the documents you submit.
- Anti-fraud and AML screening platforms that cross-reference your details against sanctions, watchlist, and politically exposed person (PEP) databases.
- Cloud hosting and infrastructure providers that store platform data in secure, audited data centres.
- Customer support software providers that facilitate our live chat and helpdesk operations.
- Analytics platforms used to understand platform usage patterns and improve user experience.
6.2 Regulatory and Law Enforcement Authorities
eeej may disclose your personal information to Philippine regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where we are legally required or compelled to do so. Such disclosures will be made only to the extent required by law and in accordance with applicable legal procedures.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of eeej's business, your personal information may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer through a notice on the eeej platform or by email prior to the transfer taking effect, and the successor entity will be required to honour the commitments made in this Privacy Policy.
Cross-Border Data Transfers
Some of our service providers and technology partners may be located outside of the Philippines. Where personal data is transferred internationally, eeej ensures that such transfers are conducted in accordance with the requirements of the Data Privacy Act of 2012, including ensuring that the recipient country or organisation provides an adequate level of protection for your personal information comparable to Philippine standards.
7. Cookies and Tracking Technologies
eeej uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and serve relevant content and promotions. A cookie is a small text file placed on your device by a website you visit.
7.1 Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the eeej platform to function correctly. They enable core features such as account authentication, session management, and security. These cookies cannot be disabled.
- Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the eeej platform — which pages are most visited, how long sessions last, and where errors occur. This data helps us improve the platform experience for all players.
- Functional Cookies: These cookies remember your preferences, such as your selected language and preferred game categories, to provide a more personalised experience during your visit.
- Marketing and Targeting Cookies: Where you have provided consent, these cookies track your browsing activity to deliver relevant eeej promotions and content across the platform.
7.2 Managing Cookies
You may control and manage cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive notifications before a cookie is placed. Please note that disabling strictly necessary cookies may impair the functionality of the eeej platform, including your ability to log in and maintain an active session.
For detailed guidance on managing cookies in your specific browser, please refer to the help documentation for your browser of choice.
8. Data Retention
eeej retains your personal information for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with our legal and regulatory obligations. The following general retention periods apply:
- Account and Transaction Records: eeej is required by Philippine AML regulations and PAGCOR compliance requirements to retain account and transaction records for a minimum of five (5) years following the date of the transaction or the closure of your account, whichever is later.
- KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, in accordance with AML obligations.
- Customer Support Records: Retained for three (3) years from the date of the support interaction, or longer if the interaction is relevant to an ongoing dispute or legal matter.
- Marketing Consent Records: Retained for the duration of your account and for three (3) years following account closure or withdrawal of consent, to demonstrate compliance with consent obligations.
- Cookies and Analytics Data: Typically retained for between one (1) month and two (2) years, depending on the specific cookie type and purpose.
Following the expiry of applicable retention periods, eeej will securely delete or anonymise your personal information in a manner that prevents reconstruction or identification. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for analytical and statistical purposes.
9. Data Security
eeej implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes, but is not limited to:
- Transport Layer Security (TLS/SSL): All data transmitted between your device and the eeej platform is encrypted using industry-standard TLS protocols, preventing interception of your data in transit.
- Data Encryption at Rest: Sensitive personal data stored on eeej servers, including payment information and KYC documents, is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data within eeej is restricted on a strictly need-to-know basis. Staff members are granted only the minimum level of access required to perform their job functions, and all access is logged and audited.
- Two-Factor Authentication: eeej strongly encourages all players to enable two-factor authentication (2FA) on their accounts to add an additional layer of security beyond password protection.
- Regular Security Audits: The eeej platform undergoes regular penetration testing and security audits conducted by independent third-party security specialists to identify and remediate vulnerabilities.
- Incident Response Plan: eeej maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected individuals within the timeframes required by the Data Privacy Act.
While eeej employs robust security measures, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password, enable 2FA, and never share your login credentials with anyone.
10. Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by eeej. To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request and sufficient identification to verify your identity.
Right to Access
You have the right to obtain confirmation of whether eeej processes your personal data and, if so, to receive a copy of that data together with supplementary information about how it is used.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal information we hold about you. Please notify us promptly if your details change so we can keep records up to date.
Right to Erasure
You may request that eeej delete your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations under Philippine law.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests or for direct marketing purposes. We will honour valid objections unless we have compelling legitimate grounds to continue.
Right to Data Portability
Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
Right to Lodge a Complaint
If you are not satisfied with how eeej has handled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority for data protection matters.
11. Children's Privacy and Age Restrictions
The eeej platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. eeej does not knowingly collect, process, or store personal information from individuals under the age of 21.
If we become aware that personal information has been collected from a person under 21 years of age, we will take immediate steps to delete that information from our systems and close the associated account. All funds in the underage account will be returned to the payment method used for the original deposit, net of any applicable processing fees.
If you believe a minor has registered an account on eeej, please contact our support team at [email protected] immediately. We take underage gambling extremely seriously and will respond promptly to any such reports.
12. Changes to This Privacy Policy
eeej reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes to this Policy, we will:
- Update the "Last Updated" date at the top of this page.
- Display a prominent notice on the eeej platform informing registered players of the changes.
- Where required by law or where changes are material to your rights, notify you directly by email or in-platform notification prior to the changes taking effect.
Your continued use of the eeej platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. We encourage you to review this Policy periodically to stay informed about how eeej protects your personal information.
If you have any questions about changes to this Policy, please contact our Data Protection Officer at [email protected] before continuing to use the platform.
How eeej Protects Your Privacy
Our commitment to data privacy goes beyond legal compliance. Here are the concrete measures eeej takes to keep your personal information secure and under your control.
End-to-End Encryption
Every byte of data you transmit to eeej travels over a TLS-encrypted connection. Your login credentials, payment details, and personal information are never sent or received in plain text.
KYC You Can Trust
Our identity verification process protects both you and the eeej community. Verified accounts are protected from impersonation, and KYC data is stored in encrypted, access-controlled environments.
DPA-Compliant Processing
eeej processes personal data strictly in accordance with the Philippine Data Privacy Act of 2012. We never process your data for purposes beyond those disclosed in this Policy without your prior consent.
No Data Selling
eeej never sells, rents, or trades your personal information to third parties for their own marketing or commercial purposes. Your data is used only to operate and improve your eeej experience.
Full Control Over Your Data
You can exercise your DPA rights — including access, rectification, and erasure — directly through your eeej account settings or by contacting our Data Protection Officer at any time.
Breach Notification
In the unlikely event of a data breach affecting your personal information, eeej will notify you and the National Privacy Commission within the timeframes mandated by Philippine data privacy regulations.
Questions About Your Privacy?
Our Data Protection Officer and support team are available around the clock to assist with any privacy-related questions or requests. You can also review our Terms and Conditions and Responsible Gaming policy for additional information about how we operate.
21+ only. Real-money gaming at eeej is for adults aged 21 and above as required by PAGCOR. Please play responsibly.