Terms & Conditions

1. Introduction and Acceptance

Welcome to eeej, an online casino and gaming platform operated for players in the Philippines. These Terms and Conditions (the "Terms") constitute a legally binding agreement between you (the "Player" or "User") and eeej (the "Platform," "we," "us," or "our").

By creating an account on eeej, accessing the website, or using any of the games, services, or features offered by eeej, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease all use of the eeej platform and refrain from creating or maintaining an account.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To register and maintain an account with eeej, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration, in accordance with the legal gambling age under Philippine Amusement and Gaming Corporation (PAGCOR) regulations.
• You must be a legal resident of the Philippines or physically located within the Philippines at the time of account registration and gameplay.
• You must not be prohibited by law, court order, or any regulatory authority from participating in online gambling activities.
• You must not have previously had an eeej account closed, suspended, or terminated due to breach of these Terms.

2.2 Account Registration Process

When you register an account with eeej, you agree to provide accurate, current, and complete information as requested during the registration process. This includes, but is not limited to, your full legal name, date of birth, email address, mobile phone number, and residential address in the Philippines.

You must not:

• Register more than one account on the eeej platform. Multiple accounts created by the same individual will result in immediate suspension of all accounts and forfeiture of funds.
• Use false, misleading, or fraudulent information during registration.
• Register an account on behalf of another person, or allow another person to access your eeej account.
• Share, transfer, or sell your eeej account credentials to any third party.

2.3 Know Your Customer (KYC) Verification

eeej is required by Philippine law and our licensing obligations to verify the identity of all account holders. As part of our KYC process, you will be required to submit the following documents before processing your first withdrawal:

• A valid government-issued photo identification (Philippine Passport, Driver's License, UMID, or Philippine National ID).
• A recent selfie photograph holding your identification document, clearly showing your face and the document details.
• Proof of residential address in the Philippines (utility bill, bank statement, or government correspondence issued within the last three months).

Failure to complete KYC verification within a reasonable timeframe may result in suspension of withdrawal privileges until verification is completed. eeej reserves the right to request additional documentation at any time to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

3. Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality and security of your eeej account credentials, including your username, password, and two-factor authentication (2FA) codes. You agree to:

• Choose a strong, unique password that is not used for any other online service.
• Enable two-factor authentication (2FA) on your eeej account for enhanced security.
• Immediately notify eeej customer support if you become aware of any unauthorized access to your account or any other security breach.
• Log out of your account after each session, particularly when accessing eeej from a shared or public device.

eeej will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account will be deemed to have been authorized by you, and you will be held responsible for all transactions, bets, deposits, and withdrawals made under your account credentials.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

eeej accepts deposits via the following payment methods available to players in the Philippines:

• GCash
• Maya (formerly PayMaya)
• Bank transfers from major Philippine banks (BPI, BDO, UnionBank, Metrobank)
• 7-Eleven Cliqq (over-the-counter cash deposits)
• USDT TRC20 (cryptocurrency)
• Coins.ph

The minimum deposit amount is PHP 50.00 (fifty Philippine pesos). There is no maximum deposit limit for most payment methods, although individual payment processors may impose their own limits.

All deposits are credited to your eeej account balance in real time or within a few minutes, depending on the payment method used. If your deposit does not appear within 30 minutes, please contact eeej customer support with your transaction reference number.

4.2 Withdrawals

You may request a withdrawal of your available balance at any time, provided that:

• Your eeej account has completed KYC verification.
• You have met any applicable wagering requirements on bonus funds.
• The withdrawal amount is at least PHP 100.00 (one hundred Philippine pesos).
• The withdrawal is being made to a payment method registered in your own name.

Withdrawal processing times are as follows:

• GCash and Maya: 5–15 minutes
• Bank transfers: 15–45 minutes
• USDT TRC20: Up to 24 hours

eeej reserves the right to conduct additional verification checks before processing large withdrawals or withdrawals that trigger internal security protocols. In such cases, withdrawal processing may be delayed until verification is satisfactorily completed.

4.3 Anti-Money Laundering (AML) Policy

eeej is committed to preventing money laundering and terrorist financing. As part of our AML obligations, we may require you to wager deposited funds at least once before withdrawing them. Deposits that are withdrawn without any gameplay activity may be subject to administrative fees and additional verification requirements.

5. Bonuses, Promotions, and Wagering Requirements

eeej offers various bonuses and promotions to players, including welcome bonuses, reload bonuses, cashback, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are published on the eeej website and in your account dashboard.

5.1 Wagering Requirements

Unless explicitly stated otherwise, all bonus funds are subject to wagering requirements before they can be withdrawn. A wagering requirement specifies the number of times you must wager the bonus amount (and in some cases, the deposit amount) before converting it into withdrawable cash.

Example: A PHP 1,000 bonus with a 30x wagering requirement means you must place bets totaling PHP 30,000 before the bonus funds become eligible for withdrawal.

5.2 Bonus Abuse and Fraud

eeej has a zero-tolerance policy for bonus abuse. The following activities are strictly prohibited and will result in immediate forfeiture of bonuses and potential account closure:

• Creating multiple accounts to claim the same bonus multiple times.
• Using VPNs, proxies, or other methods to circumvent geographic or account restrictions.
• Colluding with other players to manipulate bonus outcomes.
• Making low-risk bets designed solely to meet wagering requirements without genuine gameplay intent.

eeej reserves the right to void bonuses, confiscate winnings, and terminate accounts involved in bonus abuse or fraudulent activity.

6. Gameplay Rules and Fair Play

All games offered on eeej are powered by certified Random Number Generator (RNG) software or conducted by live dealers operating under supervised conditions. eeej guarantees that all games are fair, transparent, and compliant with industry standards.

6.1 Game Results

Once a game round is completed and the result is displayed, that result is final and binding. eeej will not reverse or alter game outcomes except in cases where a clear technical malfunction or system error has occurred. In such cases, eeej reserves the right to void affected bets and refund stakes to the affected players.

6.2 Prohibited Activities

Players are prohibited from engaging in any of the following activities on the eeej platform:

• Using bots, automated software, or any third-party tools to play games or place bets.
• Exploiting software bugs, glitches, or errors for personal gain.
• Engaging in fraudulent, deceptive, or manipulative gameplay practices.
• Colluding with other players in multiplayer games to gain unfair advantages.
• Engaging in abusive, threatening, or harassing behavior toward other players, dealers, or eeej staff.

Violation of these rules will result in immediate suspension or termination of your eeej account, confiscation of winnings, and potential referral to law enforcement authorities where applicable.

7. Responsible Gaming

eeej is committed to promoting responsible gaming practices and ensuring that our platform remains a safe and enjoyable environment for all players. We provide the following tools and resources to help you manage your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Session Time Limits: Set time reminders to alert you when you have been playing for a specified duration.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing the eeej platform. Self-exclusion periods can range from 24 hours to permanent closure.
• Reality Checks: Receive periodic notifications displaying how long you have been playing and how much you have wagered.

If you believe you may have a gambling problem, or if someone you know is showing signs of problem gambling, please seek professional help immediately. PAGCOR and other Philippine organizations offer free and confidential support services for individuals affected by gambling-related harm.

Remember: Gambling should be treated as entertainment, not as a source of income. Never gamble more than you can afford to lose, and never chase your losses.

8. Account Suspension and Termination

eeej reserves the right to suspend, restrict, or terminate your account at any time, with or without notice, if we determine that you have breached these Terms, engaged in fraudulent activity, or violated any applicable laws or regulations.

In the event of account termination, any remaining balance of legitimately acquired funds in your account will be returned to you after deducting any outstanding debts, fees, or charges owed to eeej. Bonus funds and winnings derived from fraudulent activity or Terms violations will be forfeited.

You may also request voluntary closure of your eeej account at any time by contacting customer support. Upon voluntary closure, your account balance will be processed for withdrawal in accordan ce with our standard withdrawal procedures.

Following account closure, eeej will retain your personal data in accordance with our Privacy Policy and applicable Philippine data protection laws.

9. Intellectual Property

All content on the eeej platform, including but not limited to text, graphics, logos, game assets, software, user interface designs, and multimedia content, is the intellectual property of eeej or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the eeej platform solely for personal, non-commercial entertainment purposes. You must not:

• Copy, reproduce, distribute, or transmit any content from the eeej platform without prior written permission.
• Modify, adapt, translate, or create derivative works based on eeej content.
• Reverse-engineer, decompile, or disassemble any software underlying the eeej platform.
• Use eeej branding, logos, or trademarks in any manner not expressly authorised in writing.

10. Limitation of Liability and Disclaimers

To the fullest extent permitted by applicable Philippine law, eeej, its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or in connection with:

• Your use of, or inability to use, the eeej platform or any of its services.
• Any errors, omissions, interruptions, or technical malfunctions on the platform.
• Unauthorised access to your account resulting from your failure to maintain adequate security measures.
• Any loss of funds resulting from your voluntary participation in games of chance.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including GCash, Maya, or Philippine banking institutions.

eeej does not guarantee that the platform will be available at all times, free of errors, or free of viruses or other harmful components. We will make reasonable efforts to maintain service availability but cannot guarantee uninterrupted access, particularly during scheduled maintenance periods or circumstances beyond our control.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms, your eeej account, or the services provided by eeej shall be subject to the exclusive jurisdiction of the courts of the Philippines.

11.1 Dispute Resolution Process

If you have a complaint or dispute regarding any aspect of eeej's services, we encourage you to follow this resolution process:

1. Step 1 — Contact Customer Support: Submit your complaint in writing to the eeej customer support team via live chat or by emailing [email protected]. Include your account details, a clear description of the issue, and any supporting evidence. Our team aims to respond within 48 hours.
2. Step 2 — Escalation: If your complaint is not resolved to your satisfaction at Step 1, you may request escalation to the eeej Compliance and Dispute Resolution team. Escalated disputes will be reviewed within five (5) business days.
3. Step 3 — Regulatory Bodies: If a resolution cannot be reached internally, you may escalate your complaint to the relevant Philippine regulatory authority overseeing the platform's operations.

11.2 Limitation on Claims

Any claim or cause of action arising from your use of the eeej platform must be filed within one (1) year after the date the claim arose. Claims filed after this period will be time-barred.

12. Miscellaneous Provisions

12.1 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect and shall not be affected by the invalidated provision.

12.2 Entire Agreement

These Terms, together with the eeej Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and eeej with respect to your use of the platform and supersede all prior agreements, understandings, representations, and communications, whether oral or written.

12.3 No Waiver

eeej's failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver must be made in writing and signed by an authorised representative of eeej to be effective.

12.4 Language

These Terms are written in English, which shall be the controlling language for all purposes. Any translations provided are for convenience only and shall not have legal effect.

12.5 Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, you may contact the eeej support team at: [email protected]

Please note that this email address is provided for correspondence purposes only. Do not share your account password or sensitive financial information via email.